Zsolt Tadeusz Fekete, MBA, founder and CEO of the tech company Algotech Polska, brings over 20 years of expertise in the contact center industry and IT solutions. He is a highly respected expert, mentor, and consultant for leading companies in Poland and internationally.

His work focuses on enhancing companies’ communication with their clients. Improving processes through automation and selecting the right communication tools ensures a better customer experience while maintaining cost optimization. According to him, an excellent customer experience stems from the perfect blend of vision, organization, processes, and technology.

Zsolt graduated from the University of Quebec in Montreal and Warsaw School of Economics – Executive MBA. He is also a member of the Canadian Executive MBA (CEMBA Alumni Association) and belongs to the Executive Club – a business organization comprising top management representatives from key Polish and international enterprises.

Currently, in his work with clients, he focuses on the digitalization of the last mile of Customer Experience and hyper-personalization. The company Algotech, represented by Zsolt, has been a longstanding member of the Banking Technology Forum under the Association of Polish Banks.

Furthermore, Zsolt is actively involved in the Special Olympics, an organization aimed at supporting the development of individuals with intellectual disabilities by ensuring their participation in training and sports competition. Another crucial mission is raising societal awareness by spreading knowledge about the potential of people with this form of disability.